1. Supplier identification

AnnKingstone.com is a site operated by Ann Kingstone Designs.

Our main trading address is: 11 Halifax Road, Brighouse, West Yorkshire, HD6 2AA, United Kingdom.

2. Privacy Policy & Cookies

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can unsubscribe at any point.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and as error-free as possible. WordPress, Woo Commerce, Google Analytics and Facebook use cookies at our site as follows:

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The referring website from which you came to our website.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

3. Products

Patterns and books

Our designs, patterns and books are protected by UK and EU copyright and design right law, under the terms of which they cannot legally be copied, distributed or sold without our consent.

We license the following commercial uses of any of our products that have been acquired through legal means. When making licensed commercial use of Ann Kingstone’s work you must credit Ann Kingstone as designer and/or author and provide details of this website.

You may:

  • Sell up to 10 items annually that have been handknitted by you from any one of Ann Kingstone’s patterns for personal profit.
  •  Sell as many items as you wish that have been handknitted by you from Ann Kingstone’s patterns for charitable purposes, as long as all the proceeds go to a recognised charity. You may not make a charge for your labour or for materials used to make the items.
  • Teach classes using Ann Kingstone’s patterns, as long as each participant in such a class purchases their own copy of the relevant pattern from an authorised retailer for use in the class.
  • Display items knitted from Ann Kingstone’s patterns to promote retail of yarn, and/or retail of Ann Kingstone’s patterns or books.

Tours

To make a booking for an Ann Kingstone Tour you must be at least 18 years of age.

The booking deposit is non-refundable.

You guarantee payment to us of the full balance of the tour price by at least 90 days before the first day of the tour. At your convenience you may make accumulative partial payments up to that deadline until you have paid the full balance, or you may pay the full balance in one payment. Payments may be made via Paypal to ann@annkingstone.com or via bank transfer (details provided on request). When paying the balance please give the name you booked under. In case of non-payment before the deadline your place on the tour will be cancelled and may be offered to somebody else if there is a waiting list.

Adequate travel insurance is a condition of your contract with us. You must take out a policy of insurance to cover yourself against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

Your passport and visa requirements, and other immigration requirements are your responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

You are required to arrange and pay for your own travel to and from our pick-up and drop-off points. We accept no liability for this portion of your trip.

If you have any special requests (for example dietary requirements or room location) please let us know at the time of booking. We will pass on all relevant requests to the accommodation provider and ask them to make provision for them, however we do not guarantee that special requests will be met and we will have no liability to you if they are not.

We reserve the right to terminate your trip if you are medically unfit to be in the party, or if you wilfully cause distress to others or damage to property that is not your own.

Please note that we have no control over the behaviour of other persons staying at or visiting the tour accommodation and we are not responsible for any withdrawal or impairment of facilities/services or other loss or damage caused by them.

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

4. Right to cancel

Under UK law you have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to the postal address given above at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of personalised items.

Exception for digital downloads

Digital downloads, including PDF patterns and ebooks, are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods. If you download a digital product within 14 days of buying it you lose the right to cancel. By agreeing to these terms and conditions you acknowledge this. This does not affect your other statutory rights, and we operate a generous refund policy as set out below.

Exception for tours

Under UK law there is no automatic cooling-off period for a holiday booking.

5. Refunds

We want you to be happy so please get in touch if you have any concerns about your purchase. If you buy a pattern in error please let us know within 14 days for a refund. We’re required by UK law to ask that when requesting a refund you provide us with the following information: your name, date of purchase, date of refund request, item purchased and the email address that you used to make the purchase. Requests for refunds can be sent to ann@annkingstone.com.

If you cancel a tour booking we will refund according to the following schedule:

  • More than 60 days before the tour begins: all monies paid except the deposit
  • 31—60 days before the tour begins: 50% of the full price of your holiday
  • 11—30 days before the tour begins: 30% of the full price of your holiday
  • 0—10 days before the tour begins: no refund

6. Notices

All notices you send us must be sent to ann@annkingstone.com or to the postal address given above. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

7. Force Majeure

Except where otherwise expressly stated in these terms and conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

8. Conclusion

These terms are governed by English law. Any contract for the purchase of goods and/or services from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.